Customer Service, Gap or Opportunity

Sometimes when you are being badly served as a customer, you feel frustrated, desperate and exasperated as to the hopelessness of the situation.

But it is doubtful that the service people feel what the customer feels at that moment in time.

But that is the opportunity for the "seeeing" people to seize and fill the gap. that is the opportunity: serving customers.

That is what the philosophy of customer service is all about: identifying the bad service, then improve on it and then keep on improving it. (alang bidara - 24/2/2006).